“For decades, contact center and workforce management software have been essential but separate components of a well-designed customer service operation,” said Sheila McGee-Smith, President and ...

Unanswered calls pose a significant problem for businesses today. With only 19% of wireless subscribers answering calls from unknown numbers, companies face an uphill battle in reaching their ...

Revenue at the high end of guidance with record cash flow and positive GAAP net and operating income Vaibhav Agarwal promoted to Chief Financial Officer BELMONT, Calif.-- (BUSINESS WIRE)-- RingCentral ...

In a competitive landscape where customers have plenty of choice, customer engagement strategies are vital for encouraging them to choose you—and to stay loyal. With high volumes of interactions and ...

BELMONT, Calif.--(BUSINESS WIRE)-- RingCentral, Inc. (NYSE: RNG), a global leader in AI-powered business communications, today announced the general availability of its AI Receptionist™ (AIR), an AI ...

But beyond the obvious clichés and soundbite advice, what does it actually take to develop a solid customer service strategy? How can you build a customer service process that ensures a positive and ...

We’re thrilled to announce RingCentral’s outstanding performance in G2’s Winter 2025 Report. Based on authentic user reviews, our AI-powered communications solutions have earned remarkable recognition ...

You’ve researched Dialpad but aren’t sure it’s the right choice for your business. Whether it’s one of these cases or a mystery third, you’ve come to the right place. Dialpad is a solid PBX provider, ...

“Is there still an echo? Uh, hold on a second guys. Did that work? Hello? Ah, let me try something else…” We get it. Nobody wants to be that person during a video call. Because not only are tech ...

If you’re an insurance agent, your end-goal is to spend most of your time bringing in new business. The reality, though? Tedious tasks are probably eating up a ton of your time. Paperwork. Data entry.

As a manager of a small business, your resources are limited. You can’t justify hiring a whole sales team and often are doing a large chunk of your company’s sales—if not all of them—on your own.

Meeting fatigue (or meeting overload) isn’t new to the workplace, but remote and hybrid work have made it a lot harder to avoid. With a hybrid workforce, many leaders think that they need more ...