Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

Customer Service Associate preliminary exam results to be out on official website. Follow the blog for latest updates.

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

An E-ZPass billing error caused some people to be overcharged for tolls in October, according to the New York State Bridge Authority. New York and New Jersey drivers on the NYSBA Commuter Plan may ...

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

A disrespectful or demotivated employee is often the symptom of a larger disease: weak leadership, unclear standards, and an ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

In today's Asking Eric column, R. Eric Thomas shares a reader's advice about how to best deal with customer service ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

The NYSBA has told E-ZPass Customer Service to refund accounts if they were overcharged. Anyone who still has questions about their E-ZPass account and the NYSBA plan can call the customer service ...