Ford is pushing all 9,000 of its dealerships globally to remodel the stores and think differently in how they sell cars.

I tested Sezzle’s customer service chat—real people, fast help, and secure support that actually solves problems. Here’s what really happened.

Customer Service Associate preliminary exam results to be out on official website. Follow the blog for latest updates.

Find the best predictive analytics tools to boost customer experience with clear top picks, pricing guidance, and an easy how ...

Overview: Samsung, LG, and Sony are the top brands concerning reliability, performance, and customer service for long-term ...

PRESSADVANTAGE – Rocket CRM has announced the introduction of its new Missed Call Text Back system, developed to enhance customer engagement, ensure timely responses, and minimize potential ...

A Reddit user shared screenshots of his frustrating chat with Zomato’s AI-powered customer support, claiming he “broke” the ...

Voice AI has the potential to streamline a lot of businesses' customer service tasks, such as answering routine customer questions or scheduling appointments, without a human agent needing to step in.

If a customer can get help instantly, feel understood and never repeat themselves, then all the technology underneath has ...

AI is transforming Australia’s insurance sector, driving efficiency, better customer experiences and stronger fraud detection ...

In addition to being a personal communication channel, WhatsApp has evolved into a space for business transactions and ...