In the 7-minute documentary “The Future is Calling,” experts explain how the customer experience is transforming.

Alberta again showed its dominance in the Builder of Choice categories, taking three of four awards. Calgary builders McKee ...

By Malte Kosub, CEO & Co-founder of Parloa Enterprises in the United States (U.S.) are on the cusp of a new reality: customer ...

The delegation held a series of meetings with several local and international partners to explore collaboration opportunities ...

In the past few years, the pace of AI development has accelerated dramatically, and organizations are racing to adopt these ...

Medallia Inc., the global leader in customer and employee experience management, has partnered with Northumbrian Water Group, ...

Sterling has been recognized for its leadership in customer experience (CX) delivery, receiving the Customer Satisfaction ...

Product managers are almost always builders, people who want to understand how systems operate, who optimize workflows, who ...

Increasingly, the payments manager is evolving from an operations lead into a strategist and innovator — elevating their ...

Wausau Coated Products appoints Gina Roemke as senior product category manager for rolls to lead innovation in adhesive label ...

Customer Contact West 2025, organized by Frost & Sullivan, is scheduled for October 19–22, 2025, at the JW Marriott Tucson Starr Pass Resort & Spa in Tucson, Ariz. The event focuses on providing tools ...

Contract hire firm, Vertellus, has announced Gemma Honor is stepping into the newly-created customer experience manager role ...