Unstructured Supplementary Service Data (USSD) allows users to access a variety of services through simple short codes, typically starting with an asterisk (*) and ending with a hash (#). These codes ...

Artificial Intelligence (AI) is revolutionizing the call center landscape in Tanzania, delivering innovative solutions that boost efficiency, elevate customer satisfaction, and lower operational ...

Whether you're running an eCommerce brand, financial service, logistics company, health clinic, real estate agency, or school—an AI-powered WhatsApp chatbot is your sales booster. It can handle FAQs, ...

What is WhatsApp Business Voice? WhatsApp Business Voice enables businesses to make voice calls directly through the WhatsApp Business Platform. It extends the traditional text-based interaction on ...

The manufacturing sector is intricate, with numerous processes and stakeholders involved. As digital technologies evolve, more businesses in manufacturing are embracing automation to streamline ...

In Senegal, USSD (Unstructured Supplementary Service Data) operates under the GSM protocol, primarily used for sending short text messages and establishing real-time communication sessions. It works ...

Ghana offers three primary types of business entities for registration: Sole Proprietorships, Partnerships, and Companies. If you're a foreign investor, Ghanaian law mandates registration with the ...

A call center Request for Proposal (RFP) streamlines decision-making by structuring the evaluation process, ensuring you assess the right information to compare vendors and select the best solution.

In today’s customer-first world, every second counts. Long wait times, endless transfers, and frustrating call experiences can send customers straight to your competitors. But what if there was a ...

What is an AI Powered Call Center? An AI-powered call center leverages artificial intelligence to enhance customer service capabilities and manage a higher volume of interactions across multiple ...

Tanzania is rapidly becoming a focal point for global investors seeking growth in Africa. Transitioning from low-income to lower-middle-income status in July 2020, the nation now offers a dynamic ...

To dominate the real estate game, maintaining seamless communication with clients is essential. WhatsApp offers powerful tools to engage with your network effectively and strengthen your business ...