For the last 10 years, T-Mobile has been my cell phone carrier of choice. I’ve been on a family plan with my partner, parents, and grandmother (with two lines for myself), and it’s been a good ...

LAS VEGAS — T-Mobile has been directing more of its customer service calls to actual human beings. What a concept! And as a consequence, its Net Promoter Scores, which measure the likelihood to ...

When you contract with a company for a service, it’s expected that the monthly charges will be correct. But when the price of the bill bounces with unexpected changes every month, it sure can be ...

T-Mobile has an answer for those frustrated by automated customer-service calls and it’s not hiring more hotline workers. It wants to build a robust AI platform based on harvested customer data. The ...